Definitions and Terms
Hotel Belvedere – is the brand of S.C. VOILA AS SRL, legal person of Romanian nationality, having its registered office in Constanta, Str. Callatis no. 22 having serial number in the Trade Register J13 / 2875/2005, unique fiscal registration code RO17931631.
Seller – S.C. VOILA AS SRL, legal person of Romanian nationality, having its registered office in Constanta, Str. Callatis no. 22 having serial number in the Trade Register J13 / 2875/2005, unique fiscal registration code RO17931631.
Buyer – the natural person who creates an Account on the Site and places an Order.
Client – the natural person who has or obtains access to the CONTENT, through any means of communication provided by SC VOILA AS SRL (electronic, telephone, etc.) or based on an existing use agreement between VOILA AS SRL and it and which requires creating and using an ACCOUNT.
User – any natural person registered on the Site, who, by completing the process of creating the Account, has given his consent to the site-specific clauses in the General Terms and Conditions section.
Nickname – pseudonym by which a certain User / Customer / Buyer can add Content to the Site. The nickname is associated with the information on the Site of the User / Customer / Buyer under the name of “Username”.
Account – the section of the Site consisting of an e-mail address and a password that allows the Buyer to send the Order and which contains information about the Customer / Buyer and the Buyer’s history on the Site (Orders, tax invoices, goods guarantees, etc.).
Favorites – section of the Account that allows the Buyer / User to create Lists.
Site – www hotelbelvedere.ro domain and its subdomains.
Order – an electronic document that intervenes as a form of communication between the Seller and the Buyer through which the Buyer transmits to the Seller, through the Site, his intention to purchase Services from the Site.
Services – any service, including the documents and services mentioned in the Order, to be provided by the Seller, to the Buyer as a result of the concluded Contract.
Campaign – the action of exhibiting for commercial purposes, a finite number of Services having a limited and predefined stock, for a limited period of time established by the Seller.
Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
all information on the Site that can be visited, viewed or otherwise accessed by using electronic equipment;
the content of any e-mail sent to Buyers by the Seller by electronic means and / or any other available means of communication;
any information communicated by any means by an employee / collaborator of the Seller, the Buyer, according to the contact information, specified or not by him;
information related to the Offers and / or Tariffs practiced by the Seller in a certain period, which can be modified at any time without prior information, depending on availability and period, not affecting the tariffs and offers already purchased;
data relating to the Seller, or other privileged data thereof.
Review – a written evaluation by the owner or beneficiary of a service, evaluation based on personal experience and his ability to make qualitative comments and to say whether or not the service meets the specifications mentioned by the manufacturer.
Rating – a way of expressing the degree of satisfaction of a User / Customer / Buyer with a product. The rating is expressed in the form of stars, each product being able to receive a score from one star to five stars. This degree of satisfaction will always be associated with the review written by the User / Customer / Buyer on a product or service.
Comment – critical appreciation or observation on a Review or other comment.
Question – the formula for addressing other Users / Customers / Buyers in order to obtain information about the products or services on that page.
Answer – written information that is sent to the User / Customer / Buyer who addressed a Question on the Site, on the page of a particular product. The answer is an explanation given by a User / Customer / Buyer to another User / Customer / Buyer in a discussion.
Document – these Terms and Conditions.
Newsletter – means of periodic information, exclusively electronic, respectively electronic mail (e-mail, SMS) on the Goods and Services and / or promotions carried out by the Seller during a certain period, without any commitment on the part of the Seller with reference to the information contained in this.
Transaction – the collection or reimbursement of an amount resulting from the sale of the Service by VOILA AS SRL, to the Buyer, by using the services of the card processor agreed by the Seller.
Specifications – all specifications and / or descriptions of the Goods and Services as specified in their description.
2.1. By registering an Order on the Site, the Buyer agrees with the form of communication (telephone or e-mail) through which the Seller carries out its commercial operations.
2.2. The notification received by the Buyer, after making the Order, has the role of information and does not represent the acceptance of the Order. This notification is made electronically (e-mail) or by telephone.
2.3. For justified reasons, Seller reserves the right to change the amount of Services in the Order. If you change the quantity of Services in the Order, it will notify the Buyer at the e-mail address or telephone number provided to the Seller when placing the Order and will return the amount paid.
Online sales policy
For justified reasons SC VOILA AS SRL reserves the right to restrict the access of the Client / Buyer in order to place an Order and / or to some of the accepted payment methods, if it considers that based on the conduct or activity of the Client / Buyer on the Site , his actions could harm in some way SC VOILA AS SRL. In any of these cases, the Client / Buyer can address the Hotel Reservations Department, in order to be informed about the reasons that led to the application of the above measures.
3.2. Communication with the Seller can be done through direct interaction with him or through the addresses mentioned in the “contact” section of the Site. The seller has the freedom to manage the information received without having to bring justifications for it.
3.3. SC VOILA AS SRL may publish on the Site information about Services and / or promotions practiced by it or by any other third party with which SC VOILA AS SRL has concluded partnership contracts, within a certain period of time and within the available stock.
3.4. All tariffs related to the Services presented on the Site are expressed in lei (RON) and include VAT. 3.5. In the case of online payments, the Seller is not / cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of his card, if the currency of his issuance differs from RON. The responsibility for this action lies solely with the Buyer.
3.6 All information used to describe the Services available on the Site (static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of the Seller, these being used exclusively as a presentation.
3.7. On the day of the release of the room, the Buyer will be required to register a Review related to the purchased Service. The request will be sent to the email address registered by the Buyer in the Account or sent by email. In this way, the Buyer contributes to informing other possible Users / Customers / Buyers on the Site and is actively involved in the development of new Services and in the most complete detailing of the features of the Services.
The right to intellectual and industrial property
4.2. The Customer / Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and / or otherwise alter, use, link to, display, include any Content in any context other than the original intended by VOILA AS SRL., Inclusion to any Content outside the Site, the removal of the signs signifying the copyright of SC VOILA AS SRL over the Content as well as the participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of VOILA AS SRL.
4.3. Any Content to which the Client / Buyer has and / or obtains access by any means, is under the incidence of the Document, if the Content is not accompanied by a specific and valid use agreement concluded between SC VOILA AS SRL and it, and without no implied or express warranty made by SC VOILA AS SRL with reference to that Content.
4.4. Customer / Buyer may copy, transfer and / or use Content only for personal or non-commercial purposes, only if they do not conflict with the provisions of the Document.
4.5. If SC VOILA AS SRL confers to the Client / Buyer the right to use in the form described in a separate use agreement, a certain content, to which the Client / Buyer has or obtains access as a result of this agreement, this right extends only on that or those contents defined in the agreement, only during the period of its existence or these contents on the site or the period defined in the agreement, according to the defined conditions, if they exist and do not represent a contractual commitment from SC VOILA AS SRL for that Customer / Buyer or any other third party who has / obtains access to this transferred content, by any means and who could be or is harmed in any way as a result of this content, during or after the expiration of the use agreement.
4.6. No Content transmitted to the Customer or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and / or viewing does not constitute a contractual obligation on the part of SC VOILA AS SRL and / or the employee / agent SC VOILA AS SRL which mediated the transfer of Content, if any, to that content.
4.7. Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying use agreement, if any, is prohibited.
5.2. By completing the Order, the Buyer agrees that all data provided by him, necessary for the purchase process, are correct, complete and true at the date of placing the Order.
5.3. By completing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.
5.4. The Seller may cancel the Order placed by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other party in the following cases:
5.4.1. non-acceptance by the issuing bank of the Buyer’s card, of the transaction, in case of online payment;
5.4.2. invalidation of the transaction by the card processor approved by SC VOILA AS SRL, in case of online payment;
5.4.3. the data provided by the Client / Buyer on the Site are incomplete and / or incorrect;
5.5. The Buyer has the right to withdraw from the Contract, respectively to CANCEL a Service, in the terms presented on the site and in the reservation sent, without invoking any reason and without incurring other costs than those mentioned in the cancellation policy.
5.6. If the Client / Buyer requests the withdrawal from the Contract within the cancellation policy, he must also return any Vouchers, Discounts that accompanied the respective service. If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date of informing the Seller by the Buyer of his decision to withdraw from the Contract. The amount will be returned as follows:
5.7.1. for Orders paid by card online -> by refund to the account from which the payment was made or by issuing an electronic voucher, at the Buyer’s choice;
5.7.2. for Orders paid with Op / refund / iTransfer / Bank card-> by bank transfer or by issuing an electronic voucher, at the Buyer’s choice;
5.7.3. for Orders paid by consumer credit -> cancellation / recalculation of contract rates.
5.8. Information on product features is available on the product pages on our Site. From a legal point of view, the content of the Site does not represent a proposal for a purchase contract, but a presentation of our offers. Therefore, if you place your order through our Site, your order constitutes an offer to purchase a product listed on this Site. Your order is followed by our acceptance, as described below.
5.8.1 The order can only be placed through our Site. To do this, you will go through a simple process, at the end of which you will confirm the order by pressing the “complete order” button. The button will clearly indicate that placing the order implies your obligation to pay. Before confirming the order, you are always informed about the total price to be paid and you will always have the opportunity to check and possibly correct the order.
5.8.2 After placing an order, you will receive an e-mail confirming receipt and registration of your order (“Order Receipt / Confirmation”). This does not mean that this command has been accepted. As set forth above, your order constitutes an offer to purchase from you a Service listed on our Site. All orders are subject to acceptance by us. The contract between you and us will be formed only after our acceptance of your order. The contract will only refer to those Services for which we have accepted the order placed by you, and will send you a confirmation of acceptance of the order through a .If we are unable to honor a contract due to insufficient stock of products, technical error, we will inform you of this situation and we will refund the amounts paid by you for these products, if any, in accordance with the refund provisions in the section regarding your statutory withdrawal rights provided in these Terms of Supply, within a maximum of 7 days from the date on which you notified us of your decision to terminate the contract.
SERVICES for which the right of withdrawal is not guaranteed
6.1.2. service contracts, after the full provision of the services, if the execution started with the express prior consent of the Buyer and after he confirmed that he became aware that he will lose his right of withdrawal after the full execution of the Contract by the Seller;
6.1.3. the provision of services whose price depends on fluctuations in the financial market which the Seller cannot control and which may take place during the withdrawal period;
6.1.4. the supply of Goods made to the specifications presented by the Buyer or clearly customized;
6.1.5. the supply of Goods that are likely to deteriorate or expire rapidly;
7.2. No public statement, promotion, press release or any other form of disclosure to third parties will be made by the Buyer / Customer regarding the Order / Contract without the prior written consent of the Seller.
7.3. By transmitting information or materials through this site, you give the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute such materials or information. You also agree that the Seller may freely use, in its own interest, this information, ideas, concepts, know-how or techniques that you have sent us through the Site. SC VOILA AS SRL will not be subject to obligations regarding the confidentiality of the information sent, if the legislation in force does not provide other specifications in this regard.
7.4. By registering SC VOILA AS SRL in the database, the Client / Buyer offers his express consent, within the limits of the legislation in force, to be contacted by third parties, partners of SC VOILA AS SRL: marketing service providers, other suppliers of services in order to fulfill the object of the Contract concluded between the Buyer and the Seller, as well as by the state, governmental agencies, when the specific legislation stipulates this; as well as other companies with which SC VOILA AS SRL can develop joint programs for offering services on the market, etc.
8.1. The newsletters of SC VOILA AS SRL are sent through specialized partners approved by SC VOILA AS SRL. Thus, the confidentiality and security of the information are ensured.
8.2. When the Client creates an Account on the Site, he has the possibility to express his agreement regarding the receipt of Newsletters.
The Customer may change his option regarding the agreement issued to the Seller at any time:
8.2.1. by contacting SC VOILA AS SRL in this regard.
8.2.2. by changing the settings in the Client Account in the “My Subscriptions” section.
8.2.3. by accessing the unsubscribe link displayed in the commercial messages received from the Seller.
8.3. Waiver of receipt of Newsletters does not imply waiver of acceptance of this Document.
Billing – Payment
9.1. The prices of the Services displayed within the site www.hotelbelvedere.ro include T.V.A. according to the legislation in force but do not include local and resort taxes.
9.2. The price, the payment method and the payment term are specified in each Order. The Seller will issue to the Buyer an invoice / proforma / secure payment link for the card payment of the Ordered Services, the Buyer’s obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.
9.3.The Seller will send to the Buyer the invoice related to the Order containing Services sold by SC VOILA AS SRL, as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice in the Buyer’s Account or by e-mail to the e-mail address mentioned by the Buyer in his Account.
9.4. For a correct communication of the invoice related to the Order, the Buyer has the obligations to update whenever necessary the data from the Account / to send by email any changes and to access the information and documents related to each Order, existing in the Account.
9.5. Through this method of communication, the Buyer, accessing his Account, will keep a record of the invoices issued by SC VOILA AS SRL., Being able to save and archive them in his turn at any time and in any way he wants.
9.6. By sending the Order, the Buyer agrees to receive the invoices in electronic format by adding them by SC VOILA AS SRL in the Account or by e-mail, to the e-mail address mentioned in his Account.
9.7. If this information is unavailable for more than 48 (forty-eight) hours in the Account, please notify us of this matter by email: firstname.lastname@example.org
10.1. By creating and using the Account, the Client / User / Buyer assumes responsibility for maintaining the confidentiality of Account data (user and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activity carried out through his Account. .
10.2. By creating the Account and / or using the Content and / or placing Orders, the Customer / User / Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing at the time of account creation. and / or the use of the content and / or the date of placing the Order.
10.3. Subsequent to the creation of the Account, the use of the Content is equivalent to accepting the changes made to the Site Terms and Conditions and / or the updated versions of the Site Terms and Conditions.
10.4. The Terms and Conditions of the Site may be modified at any time by SC VOILA AS SRL, these being opposable to Customers / Users / Buyers from the date of posting on the Site. Acceptance of the Terms and Conditions of the Site is confirmed by checking the appropriate checkbox on the Site and / or by sending the Order and / or by making an online payment.
Submission of Reviews, Comments, Questions and Answers
11.1. The registration of Reviews, Comments, Questions and Answers can be done, by Users / Customers / Buyers, in the sections “Customer Questions and Answers” and “Reviews”. The information entered can be both positive and negative, and will refer to the characteristics and use of a product or service.
11.2. When registering a certain Review / Comment / Question / Answer on the Site, Users / Customers / Buyers grant the Seller a non-exclusive, perpetual, irrevocable, unlimited territorial license and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute and display this content.
11.3. Each User / Customer / Buyer, at the time of registering for Review / Comment / Question / Answer in the mentioned sections, undertakes to respect the following rules:
– to make references only to the characteristics and / or the way of using a certain product or service, avoiding information related to aspects that can change (price or promotional offers) or information related to the way the Order is carried out;
– to use an appropriate, non-offensive language, without terms that may offend or affect any other User / Customer / Buyer;
– to use this facility only to communicate or obtain additional details regarding a certain product or service on the Site without referring to other companies that promote the sale and purchase of products or services;
– not to provide or request, in any way or to any extent, personal data (contact details, information about delivery or home address, telephone numbers, email addresses, name and / or surname, etc.) or any other information that may cause the disclosure of this personal data;
– not to register information and / or details about URLs (links) from other commercial sites that carry out the same commercial activity as the Seller;
– not to try to defraud the services provided by the Seller or to submit Reviews / Comments / Questions / Answers containing advertising materials;
– not to use the Review / Comment / Question / Answer as a means of communication with the Seller, in this sense the Seller’s contact data registered on the Site will be used.
11.4. In addition to a realistic critical evaluation, when submitting a Review, the User / Customer / Buyer will also add a relevant Rating for the related product or service. Reviews, along with their corresponding ratings, will influence the overall rating of the product or service, the number that appears in parentheses next to their title. Thus, a Review accompanied by a high Rating leads to an increase of the general Rating, and a Review accompanied by a low Rating leads to a decrease of the general Rating.
Users / Customers / Buyers who submit Reviews to which they attach photo or video files will follow the following rules:
– the uploaded files will contain images and / or videos that refer to the product or service for which the Review is written, ensuring that the uploaded files respect the copyrights;
– uploaded files will not contain violence, adult content, licentious language or other content that offends a person / group based on race or ethnic origin, religion, disability, sex, age, veteran status, sexual or political orientation;
– uploaded files will not contain information about other people;
– uploaded files will not contain URLs or watermarks to sites that carry out the same commercial activity as the Seller.
11.5. When a Review / Comment / Question or Answer is reported by a User / Customer / Buyer as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine whether it violates the Site Terms and Conditions. . The texts, photos or videos entered are removed from the Site only after their examination by the Seller.
11.6. If the Seller finds a violation of the Terms and Conditions repeatedly, it reserves the right to suspend the ability of the User / Customer / Buyer to submit Reviews / Comments / Questions or Answers in the sections “Customer Questions and Answers” and ” Reviews “.
Processing of personal data (GDPR)
12.1. According to the requirements of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, amended and supplemented, SC VOILA AS SRL has the obligation to manage in safe conditions and only for the specified purposes, the personal data we provide.
12.2. The purpose of data collection is:
– informing the Clients / Buyers regarding the situation of their Account, including the validation, sending and invoicing of the Orders, solving the cancellations or the problems of any nature regarding an Order, of the purchased services,
– sending Newsletters and / or periodic alerts, by using e-mail (e-mail, SMS)
– market research, sales tracking and monitoring and Customer / Buyer behavior.
12.3. By filling in the data in the Account and / or Order creation form, the Buyer declares and unconditionally accepts that his personal data be included in the database of SC VOILA AS SRL, and gives his express and unequivocal consent that all these personal data be stored, used and processed for the purpose set out above in point 11.3.
12.4. By reading the Document you have acknowledged that you are guaranteed the rights provided by law, namely the right to information, the right to access data, the right to intervene, the right to object, the right not to be subject to an individual decision, the right to address justice in case of violation of the rights guaranteed by Law 677/2001 for the protection of persons with regard to the processing of personal data and the free movement of such data.
12.5. Based on a written request, dated, signed and sent to: Constanta, Str. Callatis no. 22, in the attention of S.C. VOILA AS SRL, you can exercise, free of charge, for one request per year, to be confirmed that your personal data are or are not processed.
12.6. Based on a written request, dated, signed and sent to: Constanta, Str. Callatis no. 22, in the attention of S.C. VOILA AS SRL, you can exercise your right to intervene on the data, as appropriate:
12.6.1. rectification, updating, blocking or deletion of data whose processing does not comply with Law 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, in particular incomplete or inaccurate data;
12.6.2. the transformation into anonymous data of the data whose processing is not in accordance with law 677/2001 for the protection of persons regarding the processing of personal data and the free movement of these data;
12.6.3. the notification to third parties to whom the data have been disclosed, if such notification does not prove impossible or does not involve a disproportionate effort to the legitimate interest that could be harmed.
12.7. Also, SC VOILA AS SRL may provide the personal data of the Buyer to other companies with which it is in partnership, but only on the basis of a commitment of confidentiality on their part and only for the purposes mentioned in point 11.3., Which guarantees that this data is kept secure and that the provision of this personal information is made in accordance with applicable law, as follows: courier service providers, marketing service providers, payment / banking service providers, telemarketing or other services, provided of companies with which we can develop joint programs to offer on the market of our Services, insurers.
12.8. The Buyer’s personal information may also be provided to the General Prosecutor’s Office, the Police, the courts and other competent state bodies, based on and within the limits of the legal provisions and as a result of expressly formulated requests.
13.1. Neither party shall be liable for non-performance of its contractual obligations if such failure to perform on time and / or properly, in whole or in part, is due to a force majeure event. Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.
13.2. If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of the Contract without any of them being able to claim damages from the other.
Applicable law – Jurisdiction
This Agreement is subject to Romanian law. Any disputes between SC VOILA AS SRL and Customers / Buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts.